Campaigns Sequences Troubleshooting

Symptom: "Publish a graph version before activating" when switching a sequence on

Cause: The publish-before-activate guard blocks activation until a graph version has been published.

Fix: Open the builder, validate/save the graph, press Publish, then activate the sequence.

Symptom: "Lead is already enrolled in this sequence"

Cause: The enrollment already exists — leads are unique per sequence.

Fix: Open the sequence's enrollment list to find the existing record; pause/resume it there instead of re-enrolling.

Symptom: A sequence shows only an empty start/end graph

Cause: The visual builder reads stored nodes; very old step-based sequences with no saved steps fall back to a bare converted graph.

Fix: Rebuild the steps in the builder and save — saving rewrites both the graph nodes/edges and the legacy step list.

Symptom: Emails never leave for an enrolled contact

Cause: Delivery policy defaults to manual_review sending mode, and suppression/opt-in checks plus daily send limits can hold mail back.

Fix: Check the sequence's delivery policy (sending mode, daily limit, throttle minutes), verify the recipient isn't on the suppression list, and confirm an SMTP domain/profile is configured.

Symptom: "Campaign not found" on a campaign a teammate created

Cause: With access level "own", campaign reads are restricted to campaigns you created.

Fix: Ask a System Manager to set your campaigns access level to "all".

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