Notifications Troubleshooting

Symptom: No emails despite events firing

Cause: Per-event email is off, the digest is set to weekly (everything waits for the summary), or the sending account is misconfigured.

Fix: Check Settings → Notifications event toggles and digest frequency; have a System Manager verify the sending account in Team → Email.

Symptom: Unread badge stuck after reading everything

Cause: A background event arrived between page loads, or a mark-all raced the poller.

Fix: Reload the inbox and use mark-all-read once; the badge recomputes from the unread count.

Symptom: Clicking a notification lands on Unauthorized

Cause: You were notified (e.g. mentioned) on a record your role cannot read.

Fix: Ask the record owner or a System Manager for read access — the notification itself is not a grant.

Symptom: Too many notifications

Cause: Realtime delivery on every event type.

Fix: Switch to the daily digest and keep email on for only the two or three events you act on.

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