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Influencer & Creators Troubleshooting

Symptom: "Permission unavailable" on the health check

Cause: The influencer discovery integration returned 403 for your user.

Fix: Get influencer read access; the panel only reports platform state to permitted users.

Symptom: Session runs return nothing new

Cause: Runs are capped per execution and repeat the same filters — or the matched creators were already triaged.

Fix: Widen one filter dimension at a time and check existing lists before re-running the same session.

Symptom: Duplicate vendors after confirming matches

Cause: Confirming a match merges into the selected vendor; picking create-new (or confirming twice under different spellings) forks profiles.

Fix: Search vendors by email/username before creating new, and work the Matches queue oldest-first.

Symptom: Cannot attach a shortlist to a campaign

Cause: Campaign handoff checks campaign permissions on top of influencer read.

Fix: Confirm campaign create/edit access, or hand the list to a campaign manager.