Vendors Troubleshooting

Symptom: "Strike records are internal" when viewing or adding strikes

Cause: Users with "own"-scoped vendor access (the vendor portal role) are deliberately blocked from strike data even though they may hold vendors edit.

Fix: Strike management is staff-only. Use an account with all-scope vendors access (System/Sales Manager).

Symptom: Portal user gets "No vendor linked to your account"

Cause: The vendor row's portal_user field does not point at this login yet.

Fix: Run portal setup for the vendor from the Vendors module so the invitation is accepted and the link is created, then log in again.

Symptom: "Vendor portal role required" when saving their own profile

Cause: Self-service updates check that the signed-in user actually holds the Vendor Portal User role.

Fix: Re-run portal setup (it grants the role) or ask an admin to assign the Vendor Portal User role to the user.

Symptom: Portal setup fails with "Vendor portal setup requires an email address"

Cause: Neither the form nor the vendor record supplied an email to invite.

Fix: Add an email on the vendor record or enter one during setup — invitations are sent through Clerk to that address.

Symptom: Bulk update rejects selection with "Choose a field to update"

Cause: Vendor bulk operations support availability status, suspension, and owner only.

Fix: Pick one of those fields before applying; rating/health edits are per-record.

Was this helpful?

YesNo